Privacy
Privacy
We keep what we need to run and bill your account, and a record of what changed in your CRM. We do not keep your conversations.
- What we keep
- Your email and your credit balance, and a line for each purchase and each conversation read, with what it cost. For document fills: the versions of your schema, each reviewer's decision (who, when, what the value was before and after, and why it was held, but not the quoted text), each rule change proposed and who accepted it, and for each value read its state, score and reasons, without the text it came from. A record of what changed in your CRM: the field, whether it was written or held, how sure we were, and which company and deal it belonged to. Your CRM connection, with its tokens encrypted. The fields you chose and what you wrote about each of them. Your API key only as a scrambled form that cannot be turned back into the key.
- What we do not keep
- The conversation itself. A call transcript, meeting summary or email thread is read and not stored. A proposed change and the sentence it rests on are held for a week so you can approve them after reading them, and then deleted. What survives is what changed, not what anyone said. A document you send for a fill is not kept either, unless you turn on keeping documents for that schema (below).
- Who else handles it
- Stripe takes payments; we never see your card. Our hosting provider runs the service. A model provider reads the text of a conversation to answer the questions we ask about it, under fastsift's account and not used to train anything we ask for. When you set up your fields, a model also reads your field names and their values to draft the suggestions you then correct; it is not shown any conversation. HubSpot holds your CRM, and we reach it only with the permissions you granted.
- How long we keep it
- Proposals and their sentences, one week. Everything else for as long as the account exists, and after that as long as accounting and tax rules require. Disconnecting your CRM deletes its tokens at once. Kept documents: only for a schema whose owner turned keeping documents on, so a change to its rules can be re-run on real documents before anyone accepts it. They are kept while that schema exists, and deleted when keeping is turned off or the schema is deleted.
- Contact
- To ask a question, or to see or delete your account, email privacy@fastsift.ai.